The annual Benefits Selling/Eastbridge Voluntary survey was conducted during March and April of this year, and almost 300 producers responded, representing a combination of employee benefit agents, traditional voluntary agents, enrollment companies and agents. The overarching conclusion from the survey is that voluntary is now front and center for many agents, regardless of the type.
Over the last three surveys, there has been a steady increase in the sales activities related to voluntary. Just 8 percent of the respondents this year do not sell voluntary and half of those plan to do so in the future. However, the most notable change is the increase in the percentage of agents describing their marketing efforts as “selling it (voluntary) actively” from just 19 percent in 2014 to 32 percent in the most recent survey.
As predicted several years ago, medium-sized employee benefit agents and the classic worksite agents are looking more and more similar. They often respond the same way to:
-The increase in new voluntary cases
-Voluntary products offered most frequently
-How they chose their carriers for voluntary
-Enrollment methods used
-Carriers used
Still, there are some differences in the volume of voluntary sold (both the number of cases and the annualized new business premium) as well as their described level of effort for voluntary and their acceptance of non-traditional voluntary products. This article looks at these similarities and differences in more detail.
The similarities
When asked if the number of voluntary/worksite cases they write annually has changed over the last one to three years, 70 percent of agents said it has increased. Close to one-fourth described the increase as significant.
The top five most frequently sold voluntary products are the same regardless of agent type, although the ranking and percent naming them as a most frequently sold product may be different.
Classic worksite agents named universal life/whole life as a most frequently sold product at the same percentage as they named dental insurance, so for classics both products tied for the number 5 position.
When asked about their top voluntary carriers, the mid-sized EBB and the Classics agreed more than they disagreed. The most frequently named carriers by both agent types were:
-Aflac
-Unum
-Colonial
-Allstate
For benefit agents, Guardian rounded out the top five while classics named Transamerica and Trustmark. (Trustmark and Unum were named by the same number of classic agents.)
When asked if their top most frequently used carriers have changed over the last few years, about half of both types said they have varied. The top reasons for the change were the same for both types of producer.
When it comes to enrollment, there still are some differences but the similarities are growing. About one-third of agent types use a group meeting followed by one-on-one meetings. Internet usage by benefit agents is up significantly from the prior study but unchanged with the classics.
The majority of both types of agents surveyed said they typically use a carrier’s enrollment platform to handle their enrollments. Benefit agents are more likely to say they don’t use any type of technology platform while classics are somewhat more likely to use a third-party platform.
The differences
Not surprisingly, there are still differences in the amount of voluntary sold. The classic worksite agents sell significantly higher amounts than do the benefit agents. More than half of the benefit agents in our survey sold less than $50,000 of annualized new business premium while only 23 percent of the classics sold that level. In fact, almost one-quarter of the classics sold over $1 million of voluntary in 2014.
While both classics and benefit agents said they are writing more new voluntary cases than they were one to three years ago, we do see that classic worksite agents still write a higher volume of new voluntary cases each year than do benefit agents.
Similarly, there are differences in the number of carriers used for their voluntary business over the course of a year. While the most common answer for both types of agents was “2 to 3 carriers,” classics tend to use more voluntary carriers. Only 26 percent of benefit agents use more than three carriers compared to almost half of the classics.
As mentioned earlier, there is growing similarity in the most frequently sold voluntary products. However, that does not hold for the “non-traditional” voluntary products. Except for “wellness programs” (which are likely associated with medical insurance), classics are more likely than benefit agents to sell non-traditional products. ID theft coverage saw the biggest jump in the percentage of agents selling that product. Last year, just 32 percent of all agents sold ID theft coverage whereas the percentage is up to 63 percent for classics and 48 percent for benefit agents.
There also are differences between these agents in terms of what types of enrollers are used. Classics are much more likely to have their own in-house enrollers while the benefits agents are much more apt to use carrier enrollers. Classics also use contract enrollers and/or enrollment companies more often.
In summary
While there are still different segments of producers in the voluntary market space, we are seeing some blurring, most notably the between the classic worksite agent and the mid-size or middle-market employee benefits agent segments.
Both of these agent types are selling employer-funded and employee-funded products these days, but the classics sell more voluntary while the benefits agents still sell more of the employer-funded.
However, the days of these two co-existing peacefully in the same account are probably numbered. As competition continues to increase in the voluntary marketplace, it will become increasingly important for these two agent types to differentiate themselves and to show employers how they alone can meet the full spectrum of employee benefit needs.
